Hello, there again fellow ePoolSupply supporters today I wanted to talk to you guys about how to troubleshoot the Pentair Home app. I also want to talk to you guys about Pentairs brand new pump the IntelliFlo3 VSF. Keep reading to learn a little about the IntelliFlo3 VSF and how to troubleshoot the Pentair Home app.
What is the IntelliFlo3 VSF?
Pentair has made the first pump to combine true set it and forget it flow technology paired with the smart connectivity of the Pentair app. This pump sets a new bar for performance with built-in sensorless flow control for effortless optimum flow and aids in keeping the pool crystal clear and inviting, no matter what it requires. Pentair's IntelliFlo3 VSF (011075 and 011076) can save you up to 90% on energy savings with a slower speed and regulated flow. They have an all-new motor, drive, and hydraulics that exceed all U.S Department of Energy (DOE) requirements. Please note that this pump is for local pickup only.
If you are seeing a connection issue or an alert saying the pump is offline, then the possible cause is it is not receiving power. To correct this, ensure the pump is receiving power, if it is not, the on/stop button will illuminate. Another reason could be the home internet service is out or inaccessible. To correct this, confirm the home router is active and connected to the internet. If there is something wrong with the Wi-Fi, there is a couple of steps you can take to get that fixed. The first step is to restart the home router, typically this can clear up many typical home networking issues. If that doesn't work then the next step is to, cycle the power pump, you will need to disconnect power to the pump at the main breaker and wait a minute or two and reconnect power. The last step you could take is to check the signal strength in the Wi-Fi settings of the Pentair Home App. If it has a poor Wi-Fi signal to the route, there are a couple of things that can happen. The first thing that can happen, is the Wi-Fi antenna can be relocated from the top cover of the drive to a location with a better Wi-Fi signal. The antenna bulkhead on the cover has an SMA female connector, and the antenna has an SMA male connector. An SMA extension cable can be used to move the antenna to a more favorable location such as around the corner of a wall or outside of an enclosure. The next thing you could do is consider operating the pump in direct connect mode. If your Bluetooth is having connectivity issues, there are four things you can do. The first one is to stand closer to the pump when operating via Bluetooth. The second one is to restart the Pentair Home app. The third option is to adjust the pump antenna. The last option is to ensure smartphone permissions are given to the pump. If you are still having issues, it is recommended to call Pentair customer service and technical support.
Check out the Pentair Users guide for more information on how to use the app
Check out our YouTube videos on the brand new Pentair IntelliFLo3 VSF: