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ePoolSupply Warranty Information

At ePoolSupply, we aim to deliver the right product the first time—but we understand that sometimes things go awry. Below is a comprehensive guide to returns, manufacturer warranties, and optional extended coverage via Extend.

1. Returns & Exchanges

2. Manufacturer Warranties

  • All products are covered under their manufacturer's warranty starting Day 1 through the warranty's end.

3. Extend Protection Plans

  • Add peace of mind at checkout with Extend:

  • Easy activation at checkout for eligible items.

  • Fast online claims, often processed in under 90 seconds.

Covers mechanical and electrical breakdowns after the manufacturer’s warranty—a valuable complement to your existing coverage.

4. Manufacturer-Specific Warranty Details

  • Pentair Warranty & Registration
    Standard warranties typically run 60 days (parts only), with selected products qualifying for extended coverage when professionally installed—up to 3 years for bundled systems. Trade-grade products purchased online are limited to the 60-day parts-only warranty. 
  • Fluidra Warranty & Downloads (Zodiac / Jandy / Polaris / Caretaker)
    Each Fluidra sub-brand offers its own limited warranty. Download the relevant PDF for Zodiac, Jandy, Polaris, Caretaker, and more. 
  • A&A (Pentair In-Floor) Warranty & Claims
    To file a parts claim, include your warranty certificate number and contact details, and ship the item prepaid to their Phoenix facility. Contact Customer Satisfaction if you don’t have your certificate.
  • Paramount Warranty & Registration
    Submit details through their registration portal to initiate warranty claims. Service locations listings are also available.
  • BlueSquare Warranty Registration
    Register within 90 days of installation with proof of start-up to qualify for a 3-year parts warranty; submissions after 90 days default to a 1-year warranty. 
  • Hayward Warranty Registration & Support
    Register for a 90-day extended warranty (parts only, labor excluded), plus access to service centers and warranty types: Expert Line, Totally Hayward, and Open Line.

For products not listed above, click All Other Manufacturer Warranties to be directed to the appropriate warranty resources via our team of experts.

5. How to Submit a Warranty Claim

  1. Click the relevant manufacturer link above.

  2. Review warranty terms closely—look for coverage duration, installation requirements, and exclusions.

  3. Gather documentation: proof of purchase, serial number, installation date, and photos if needed.

  4. Submit a claim via the manufacturer's portal or contact them directly.

  5. If applicable, use Extend for post-warranty protection.

6. Need Assistance?

Contact ePoolSupply Support for help navigating manufacturer warranties, registering products, or using the Extend protection plan. We’re here to ensure your experience is seamless and worry-free.
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