ALL SHIPPING IN THE USA IS FREE

AND YOU WILL NOTICE IT IS FAST!

Upgraded shipping options are available, just select your rate upon checkout! Check out the Expedited Shipping Section below for more details. 

 

Hours Of Operation: 

Monday - Friday: 8:00 am to 4:00 pm

Saturday & Sunday: CLOSED 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


Extend Warranty Information: 

We now offer an additional warranty on products provided by Extend! This warranty does not take effect until the manufacturer's warranty ends. If you have questions about the manufacturer's warranty on any items, please reach out to us for more information. 


Please Note: Your Extend Policy will not be refunded in the cases below: 


1. Item was returned due to "Damaged Item". The Shipping Protection Plan is meant to replace all damaged, lost, or stolen items. This needs to be brought to Extend to receive the special discount code to come back to our website for a replacement purchase. In the case of "No longer needed", the plan will be refunded as it was a mistaken purchase. Please note, other fees may apply for your return if the item was purchased by mistake or is no longer needed.  


2. Item is returned for a "Warranty" issue. The Extend Protection Plan is to be used for all replacements of items that fall under the "warranty" issue. If the plan is not used after the 30-day return policy, the plan will not be refunded. 


To file a claim you will use the following LINK HERE. 

This link will walk you through all the steps for claiming your Extend warranty. Please note, the warranty is covered only for the original purchase price of the item from ePoolSupply. Once the claim is approved, Extend will provide you with a warranty code to use directly on our website for another unit. Product availability may vary as well as lead times to fulfill your order. If you have any questions about the product lead time or availability, please contact us directly at support@epoolsupply.com


Direct "Quote" items through ePoolSupply.com: 

Please note: Any item requiring a quote for a custom cart is a "Trade-Grade" item through the manufacturer and will only come with a 60-day warranty if sold online. If the item is purchased directly in the store, the item will qualify for "normal" warranties. If you have any questions regarding these items, please reach out before a purchase is made. We do offer External warranties on most products and that information can be found above. 




PayPal Orders through ePoolSupply.com: 

Please note: 

In the instance that an item needs to be refunded past 180 days (6 Months) and the order was paid for through PayPal, only IN-STORE credit can be applied to your order due to PayPal's policy of refunding an order. 


PLEASE NOTE:

All A&A (Pentair In-Floor) products, excluding pop-up heads and accessories, are subject to an additional handling time of 3-5 days. 

All Paramount/Caretaker Items are subject to an additional handling time of 3-5 days. 

When you place an order, we will estimate shipping and delivery dates for you. Shipping date estimates may appear on the shipping quotes page. You will receive constant updates on the stages of shipping statuses. Order Placed, Order Shipped, and even Order Delivered.

  • All Orders Ship Free "Standard" To USA Domestic Mailing Addresses.
  • All Pool Pumps/Vacuums will be subject to a restocking fee if a rebate/warranty has been issued by the manufacturer. 
  • We proudly ship with FedEx, USPS, UPS, and OnTrac.***
  • Some Orders may receive a 3-5 day handling time before shipment.
  • Certain items will be upgraded for shipping…ON US!
  • Orders above $300 could be required to have a signature confirmation
  • All Pool Pumps and Pool Vacuums WILL require a signature upon delivery
  • Some Expedited Shipping will incur additional handling time ****

***Shipping Carrier is determined upon delivery speed needed for each order. Paid Expedited Shipping will be shipped at the speed requested but Carriers are subject to change without notice.

**** Handling time varies with inventory and availability. Please reach out with any questions or concerns regarding the inventory of your item. 

 

CUSTOM ORDERS AND FREIGHT DELIVERIES: 

  • All custom orders are NON-REFUNDABLE.
  • Once the deposit is made and the item is ordered NO refunds/credits are available.
  • All custom order sales are final and CANNOT be returned. 
  • Non-Refundable Deposits cannot be transferred if your order is canceled, for any reason.
  • Non-Refundable Deposits cannot be reinstated and placed in a different order.
  • Non-Refundable Deposits may be refunded upon cancellation only in the rare case that the item’s delivery date has been delayed by more than 90 days from the original order date. 
  • Items requiring a "Freight Delivery" CANNOT be returned and ALL SALES ARE FINAL. In the case of a damaged item, we can offer solutions to fix the items or a case will need to be filed with the Carrier before a replacement item can be shipped. 

CLEARANCE ITEMS: 

ALL SALES ARE FINAL. All items are sold AS-IS and NO RETURNS will be accepted on these items. These items are sold directly from our returns/backstock and are NOT TESTED. Please feel free to reach out directly with any questions or comments about the condition of the items!

**In the rare case that the wrong item is sent to our customers, we will work with you in getting the correct "Clearance" item. Please reach out to us directly to find a solution.

 

CARRIER NOTES:

We do NOT allow changes in address with Carriers after items are shipped. 

 

United States Post Office (USPS) Notice:
Please allow all First Class Packages 7-10 business days for delivery. If items are stuck in transit, please allow an additional 48-72 hours for tracking information to update. For all packages marked as "Delivered" but did not arrive, please allow 48-72 hours before contacting us for more information. 

 

Shipping Days and Cut-Off Times: 

We ship all orders Monday - Friday. We are closed on the weekends. Please see our shipping cut-off times below. (All shipping times below are in Arizona time zone.) 

All Shipping Carriers/Methods: M-F before 2:00 PM Arizona Time

 

Expedited Shipping: M-F before 1:00 PM Arizona Time


INTERNATIONAL SHIPPING:

All International Order Sales are FINAL and are not eligible for Returns/Refunds/ or Exchanges. 


Please contact us for more information regarding your product before ordering. 

We offer international shipping to the following countries.

  • Australia
  • Brazil
  • Canada
  • France
  • Italy
  • Puerto Rico
  • Spain
  • United Kingdom
  • Mexico

*Shipping costs will be calculated at Checkout, this does not cover customs fees (if applicable).All Orders will display customs duties and fees at checkout and the customer is responsible for these items before the order can be completed. 

**If items are returned to the sender or undeliverable, shipping costs will be covered by the customer. 

***Shipping Carrier is determined upon delivery speed needed for each order. Paid Expedited Shipping will be shipped at the speed requested but Carriers are subject to change without notice.

**** Handling time varies with inventory and availability. We will contact you if the item is not eligible to meet your shipping speeds. 

PLEASE NOTE:

We do not allow changes in address with carriers after items are shipped. 

EXPEDITED SHIPPING:

We offer additional shipping speeds on any item in stock! If the item is available to purchase then additional shipping speeds are available. You can use the Expedited Shipping tab in each product to determine the shipping speed available. To see the full price for shipping, you must continue to checkout with your item. 

  • Shipping Carrier is determined upon delivery speed needed for each order. Paid Expedited Shipping will be shipped at the speed requested but Carriers are subject to change without notice.
  • Handling time varies with inventory and availability. We will contact you if the item is not eligible to meet your shipping speeds. 
  • Most A&A (Pentair In-Floor) products require an additional 3-5 Business day handling time and we will contact you if expedited shipping needs are not met. 
  • PLEASE NOTE: We do not allow changes in address with carriers after items are shipped. 


RETURN POLICY:
  • Even though we strive for our perfect inventory systems and shipping, we request that all items must be inspected by homeowners for discrepancies within 48 hours of receiving the product to make a shipping, missing, or damage claim. 
  • CLEARANCE ITEMS: ALL SALES ARE FINAL. All items are sold AS-IS and NO RETURNS will be accepted on these items. These items are sold directly from our returns/backstock and are NOT TESTED. Please feel free to reach out directly with any questions or comments about the condition of the items!
  • All products are eligible for returns, or exchanges, up to 30 days from delivery.
  • All products are subject to manufacturer warranty from day 1 up to when the warranty ends.
  • Returns require a Returns Merchandise Authorization (RMA) form filled out below or call us for help.
  • You are responsible for the cost of shipping the merchandise back to us. The returned item must be returned in new condition, just like it was delivered to you. If you require a shipping label, the cost of the label will be deducted from your refund upon return. 
  • All items must be returned in the manufacturer's packaging, and all contents of the item shipped to you must be returned as well, such as warranty cards, product registration cards, and manuals. Items without original packaging are subject to a restocking fee. 
  • All returns, return-to-sender packages, and refused packages are subject to a 20% restocking fee based on the condition of the return. 
  • All refused items will receive a 20% restocking fee. 
  • All Caretaker heads with a non-factory installed nozzle that was installed by the homeowner/pool professional will receive a 20% restocking fee. 
  • All Pop-Up Head Reamer Tools are not returnable. If the item is returned, no refund will be given. 
  • Items that have been incorrectly installed or broken during installation may not be covered under the return policy.
  • Returns without an RMA or refused delivery will result in your credit being delayed or denied.
  • In case of misprinted pricing, your order will not be fulfilled and your money will be credited back to you within 24 business hours.
  • If any exchange items are out of stock upon return, the item will be delivered as soon as the item arrives in our warehouse in the order they were received. 
  • To obtain an RMA: Please complete the section below describing your return request.

Return Form

Please note: All returns are subject to a restocking fee. Please refer to our "Shipping and Returns" policy for more information.


ALL RETURNS TO BE MAILED TO:


ePoolSupply - Returns

2025 West Deer Valley Road 

Suite 102

Phoenix, Arizona 85027

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